Terms of service

Terms of Service

Overview

This website is operated by SHLS. Throughout the website, the terms “we”, “us” and “our” refer to SHLS.

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website or placing an order.

These Terms should be read together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a purchase agreement or have permission from a parent or legal guardian where required.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, operation or functionality of this website.

2. Products

We make reasonable efforts to display our products, colours, specifications and descriptions as accurately as possible.

However, product colours may appear slightly different depending on your screen, device, lighting conditions or manufacturing variations.

We may update, modify or discontinue products without notice.

Product availability is not guaranteed until your order has been accepted and processed.

3. Prices

Unless otherwise stated, all prices displayed on our website are in Australian Dollars (AUD).

Prices may change without notice.

Shipping charges and any other applicable charges will be displayed during checkout where applicable.

Any taxes will be handled in accordance with applicable Australian laws and the information displayed at checkout.

4. Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Incorrect pricing or product information has been displayed

  • We reasonably suspect fraudulent or unauthorised activity

  • Payment cannot be successfully processed

  • There has been an obvious error relating to the order

If we cancel an order after payment has been received, we will provide an appropriate refund.

Customers are responsible for providing accurate contact, billing and delivery information.

5. Payment

Payment must be completed using one of the payment methods available through our checkout.

Payments may be processed by third-party payment providers.

SHLS does not control the processing times, systems or security procedures of independent payment providers.

6. Shipping and Delivery

Shipping options, estimated delivery times and applicable charges will be provided on our website or during checkout.

Delivery estimates are provided as guidance and may be affected by circumstances outside our reasonable control.

Customers are responsible for ensuring that the delivery address entered at checkout is correct.

Please refer to our Shipping Policy for further information.

7. Returns and Refunds

Returns, exchanges and refunds are handled in accordance with our Return & Refund Policy and applicable Australian law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, if a product fails to comply with an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.

Nothing in these Terms is intended to exclude or limit rights available to consumers under applicable law.

9. Product Use

SHLS products are designed for training, fitness and sporting activities.

Customers are responsible for using products appropriately, following any supplied instructions and checking equipment before use.

Exercise and sporting activities involve inherent risks.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded under Australian law.

10. Accuracy of Website Information

We make reasonable efforts to ensure information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, promotions, pricing or other content.

Where permitted by law, we may correct errors and update information when necessary.

11. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash

  • Only one discount code may be used per order

  • Promotions may have an expiry date

  • Certain products or collections may be excluded

  • Promotions may not be combined with other offers

We may modify or end promotions in accordance with their stated conditions and applicable law.

12. Intellectual Property

Unless otherwise stated, content appearing on this website, including SHLS branding, logos, graphics, product designs, photographs, text and other original content, is owned by or licensed to SHLS and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit or use our protected content without permission, except where permitted by law.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment, shipping, social media and other service providers.

Third-party websites and services operate under their own terms and privacy practices.

To the extent permitted by law, SHLS is not responsible for independent third-party websites or services that we do not control.

14. Prohibited Uses

You must not use this website:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To submit false or misleading information

  • To distribute malicious software or code

  • To attempt unauthorised access to our systems

  • To interfere with the security or operation of the website

  • To engage in fraudulent activity

We may restrict access to our website where reasonably necessary to protect SHLS, our customers or our systems.

15. Limitation of Liability

To the maximum extent permitted by law, SHLS will not be liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

16. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for information about how personal information may be collected, used and protected.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The current version will be published on this website.

Where required by law, changes will not affect rights or obligations that arose before the updated Terms took effect.

18. Governing Law

These Terms are governed by the laws applicable in Queensland, Australia, and applicable Commonwealth laws of Australia.

Nothing in this section limits any rights you may have regarding jurisdiction under applicable consumer law.

19. Contact

If you have questions regarding these Terms of Service, please contact us using the contact information provided on our website.

SHLS
Stay Healthy · Live Strong
Built for Movement

Last updated: 27 August 2026