Shipping policy

Shipping Policy

At SHLS, we aim to process, pack and dispatch your order as quickly and safely as possible.

This Shipping Policy applies to orders placed through the SHLS online store.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will generally be processed on the next business day.

During product launches, sales, promotional periods or other high-volume periods, processing may take slightly longer.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where tracking is available.

Processing times are separate from the estimated delivery times listed below.

Shipping Within Australia

SHLS ships to eligible addresses throughout Australia.

Standard Shipping

$7.95 AUD

Estimated delivery: 5–8 business days after dispatch.

FREE Standard Shipping is available on orders of $100 AUD or more.

Express Shipping

$13.95 AUD

Estimated delivery: 3–5 business days after dispatch.

Free shipping applies to Standard Shipping only. If you choose Express Shipping, the applicable Express Shipping charge will still apply.

Available shipping options and final shipping charges will be displayed at checkout before payment.

Delivery times are estimates only and may vary depending on your location, carrier operations, public holidays, weather events, peak periods and other circumstances outside our reasonable control.

New Zealand Shipping

SHLS ships eligible products to New Zealand.

Standard International Shipping

$20.00 AUD

Estimated delivery: 6–10 business days after dispatch.

FREE Standard International Shipping is available on orders of $150 AUD or more.

Available shipping options and final shipping charges will be displayed at checkout before payment.

International delivery times are estimates only and may be affected by carrier operations, customs processing, public holidays, weather events, peak periods or other circumstances outside our reasonable control.

Customers are responsible for ensuring that products ordered can legally be imported into New Zealand.

International Duties, Taxes & Import Charges

For orders delivered outside Australia, customs duties, import taxes, GST/VAT, brokerage fees or other government or carrier charges may apply.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

SHLS does not control charges imposed by overseas customs, government authorities or other third parties.

Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Tracking and estimated delivery information provided by the carrier may change during transit.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address after placing an order, please contact SHLS as soon as possible.

We will make reasonable efforts to assist before the order is dispatched, but we cannot guarantee that an address can be changed once an order has entered the shipping process.

Additional shipping or redelivery costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:

  • Carrier or transport delays

  • Severe weather

  • Public holidays

  • Peak shopping periods

  • Customs processing

  • Remote delivery locations

  • Incorrect or incomplete delivery information

  • Other transport or network disruptions

SHLS will provide reasonable assistance if you experience a delivery issue.

Lost or Missing Parcels

If your tracking information shows an unusual delay or you believe your parcel may be lost, please contact SHLS.

Please provide your order number and relevant delivery information so we can investigate the shipment with the carrier where appropriate.

Any available remedy will be handled according to the circumstances of the shipment and applicable Australian law.

Damaged Orders

If your order arrives damaged, please contact SHLS as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product

  • Photographs of the packaging where relevant

We will assess the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable Australian Consumer Law.

Authority to Leave

Where a shipping carrier provides an Authority to Leave, Safe Drop or similar delivery option, customers should ensure that the nominated delivery location is reasonably safe and secure.

Availability and conditions of these delivery services are determined by the relevant shipping carrier.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Changes to Shipping Rates

SHLS may update shipping rates, free-shipping thresholds, available shipping methods or estimated delivery times from time to time.

The shipping options and charges displayed at checkout at the time an order is placed will apply to that order.

Contact Us

If you have questions about shipping or an existing order, please contact SHLS using the contact details provided on our website.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

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Last updated: 3 September 2026